If you are not 100% satisfied with your purchase, you can return the product within 14 days of the purchase date and get a full refund on the cost of your item or exchange. Please note, we do not refund shipping on change of mind.

For returns for change of mind the buyer must pay for return shipping.

For exchanges, the buyer must pay the return shipping, and Ems for Kids will then post the replacement items upon receipt of the original order back to our warehouse.

All products returned must be in the same condition they were received in, and in original packaging.

Please keep any receipts received via email or post.

For any items that are faulty or damaged upon receipt, Ems for Kids will refund or exchange the order at no expense to the buyer.

For ALL returns, please contact our returns department to obtain a Return Merchandise Authorization Form (RMA). We cannot issue a refund unless your return is accompanied by a RMA Form. Should you wish to return your product for a refund please contact us at: